Client Experiences
What people say about
working with us
These are accounts from people who reached out with pension concerns. We have not selected only the easy stories — these reflect the range of situations we encounter.
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In their own words
Wiroj Srisomchai
Retired civil servant · Bangkok
I came to Suphan Counsel with a pension calculation dispute I had been dealing with for some time. I am not comfortable with legal processes and expected to feel overwhelmed. What I found instead was a patient explanation of my situation and a clear outline of my options. The assessment alone gave me confidence I had not had for months. I eventually chose to proceed with the appeal support, and the drafting was careful and thorough.
April 2025
Nantawan Phattharawong
Former teacher · Chiang Mai
The process took longer than I had hoped, partly because my documentation was incomplete, but the team was honest about timelines from the start and never pushed me to move faster than I could manage. Nattawut's drafting of my formal response was precise and easy to follow. I appreciated that he walked me through each section before we finalised it, explaining what each part was for.
March 2025
Somchai Kasikorn
Private sector retiree · Nonthaburi
I initially called just to understand whether my situation was even worth pursuing. Pimchanok was straightforward with me — she said there was something worth looking at and explained what the realistic outcomes might be. After the assessment, I decided to proceed with full representation. Having one person handle everything and keep me updated throughout made an enormous difference. I did not feel abandoned in a process I did not understand.
May 2025
Achara Boonmak
Widowed pensioner · Bangkok
After my husband passed, I had a dispute regarding his pension entitlement that I had no idea how to approach. Siriporn was extremely patient with me during the administrative stages — making sure I understood what was being asked for and why. The team's approach is calm and measured, and that tone made a real difference during what was already a difficult period.
February 2025
Prayoon Thamrongwong
Former government employee · Samut Prakan
The position assessment was useful even though I decided not to proceed with a formal appeal. Knowing what my situation actually was — clearly explained — allowed me to make a decision with confidence rather than uncertainty. I had assumed I had missed the window to do anything, and it turned out I still had options. That alone was worth the cost of the assessment.
April 2025
Kanjana Rattanapha
Retired nurse · Pathum Thani
I was initially hesitant to contact a law firm — I expected to feel rushed or out of my depth. The first phone call changed that impression entirely. The adviser listened carefully, asked sensible questions, and did not push me to commit to anything. The full representation service was worth every baht; the administrative burden was lifted from me and I was kept informed throughout without being overwhelmed with details.
May 2025
Case Studies
How matters have unfolded
These are representative outlines. Names and identifying details have been changed or omitted.
Pension calculation dispute following early retirement
Service used: Pension Position Assessment → Appeal Preparation Support
The situation
A client retired early from a government position and received a pension figure significantly lower than expected. They had received two letters from the relevant authority but found them contradictory and difficult to interpret.
What we did
We reviewed the documentation, identified a miscalculation in the accrual period, and prepared a formal response setting out the discrepancy and the basis for reconsideration. The client was kept informed at each drafting stage.
The outcome
The appeal was accepted and the pension figure was adjusted. The process took approximately four months. The client was satisfied both with the outcome and with the level of communication throughout.
Survivor pension eligibility following a spouse's passing
Service used: End-to-End Pension Representation
The situation
A widow had applied for a survivor's pension following her husband's death after thirty years of service. The claim was initially declined on documentation grounds. She was unsure how to respond or whether a response was even possible at that stage.
What we did
We reviewed the refusal, identified the documentation shortfall, sourced the missing records through the appropriate administrative channels, and prepared the submission. We managed all correspondence with the pension authority directly.
The outcome
The claim was approved following resubmission, and the client began receiving the survivor's pension within six months of first contacting us. She described the process as considerably less stressful than she had expected.
Assessment leading to an informed decision not to proceed
Service used: Pension Position Assessment only
The situation
A retired engineer believed he had been underpaid for several years and wanted to know whether it was worth pursuing a formal complaint. He had spent months uncertain whether to act, concerned about cost and effort.
What we did
We reviewed his records and the applicable regulations. After careful analysis, we explained that while the underpayment was real, the amount in question and the complexity of the appeal process meant the cost-benefit case for proceeding was not straightforward.
The outcome
The client decided not to pursue a formal appeal, and was at peace with that decision because he understood exactly why. He later described knowing where he stood as more valuable than a process he was not sure about.
Reach Us
Contact details
Telephone
+66 2 591 3846Address
28 Wireless Road, Pathum Wan,
Bangkok 10330
Office Hours
Mon–Fri: 9:00–17:30
Sat: 9:00–12:30 (appointment only)
Our Track Record
By the numbers
340+
Matters handled
8+
Years in practice
94%
Client satisfaction
3
Specialist advisers
Your Situation
Every matter is different. Yours deserves proper attention.
If you would like to understand where you stand — or simply have a question — we are glad to hear from you whenever it suits.
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